Below channel may be used to submit any query / feedback / complaint through any of our access channels mentioned below:
Chat with Us: click here
Calling Us: We will be happy to attend your calls at 0124 - 4576162 between
9:30 am - 6:30 pm from Monday to Saturday
Email Us: [email protected]
Deadline: Deadline for resolution of complaint is 30 days. However, most of the cases are solved within a few days only.

2GRIEVANCE REDRESSAL

This support system works only if we are not able to resolve your issues within 30 days of submission of your initial complaint and the resolution provided in the above Step 1 does not meet your expectations. You can approach us as per the following:
  • Customer Care Head: [email protected] with all your details including ticket number, mobile number and FCID raised in Level 1 above. One of our representatives will call you within 2 working days and help you through your complaint.
  • Escalation: In the rare event that your complaint remains unresolved you can email at [email protected] with all your details, ticket number, FCID and phone number - and we shall ensure that your issue is resolved to your satisfaction.
  • Fraud Reporting: Your grievance related to fraud instances must be reported to us at [email protected] for enabling us to investigate the matter and take necessary actions.